"The People Make It Special!"
Gailen David, The Sky Steward®
Customers form impressions about your company instantly based on their interactions with your personnel. As important as your product is; your people actually determine the loyalty of your clientele. That's why companies hire us to help their people increase their Jetiquette™ Intelligence and drive success by forging meaningful, profitable relationships with their customers.
The art of creating exceptional guest experiences is one that requires unwavering commitment. Individuals who’ve dedicated themselves to making guests feel welcomed, appreciated, and cared for are a company’s most valuable asset.
At the Jetiquette™Academy, we take pride in recognizing these talented professionals and providing them with additional tools to make every experience special.
Join us in our quest to promote the values of gracious service.
The Jetiquette™ Principles:
- 1. Think of every customer as a VIP that you are honored to meet, assist, and address by name
- 2. Take a genuine interest in learning their needs and desires and incorporate those in your delivery
- 3. Convey your feelings of appreciation for their business and your hopes for their return
Join the Jetiquette Movement
Customers: If you would like share an experience and/or nominate someone to receive the Jetiquette Award for excellent customer service, click here
Professionals: To join us in our efforts to create a more pleasant customer experience, please click here
Companies: Find out how to transform your team into “Masters” of the Customer Experience by going to this page
Click here to see video clips of Gailen's keynotes and seminars.
Jetiquette™ Top Flight Service
A 'Finishing School' for your Front-Line. Give your team the 'Professional Polish' that will set your company apart and create a higher level of customer service and satisfaction.Download brochure.
Jetiquette Awards
Recognize those individuals that make the customer experience special. Join the Jetiquette Movement! NOMINATE SOMEONE NOW
Our Clients Include:
American Airlines
Air Transat
Middle East Airlines
Sabre Airline Solutions
Transport Canada